Business Continuity During COVID-19 Circuit Breaker
What is the Circuit Breaker heightened restrictions?
In response to the developing Covid-19 virus situation, the government of Singapore recently put in place heightened safe-distancing measures and curbs to limit escalating infections.
This means that all movements and interactions in public places must be significantly reduced, functioning as a Circuit Breaker, in the hope that the infection numbers will reduce.
For the period of 7 April to 4 May 2020, only essential services that support daily needs are allowed, with safe-distancing measures in place. Non-essential services will be closed. This applies to health services too.
Does that mean that Freia Medical and Aesthetics group will stop operating during this period?
In support of our nation’s efforts to contain the spread of COVID-19, our group will temporarily stop offering elective aesthetic and facial services from 7 April to 4 May 2020 (inclusive).
Normal operations will resume on 5 May 2020.
Is the clinic and medi-spa closed completely during this period? What if I need products and medication?
While non-essential aesthetic treatments are temporarily put on hold, we stand ready to assist patients who may require urgent or emergency consultation for any medical issues or follow-up.
Our online store Freia247 remains open 24-7 and will be fully functional. Standard and Express deliveries continue to be managed by our regular courier team.
I have an appointment with you during this period. What should I do?
Our staff will be in touch with everyone who has made an appointment during this period to reschedule their appointments. Feel free to contact us if you need any clarification.
We seek your understanding and patience during this unprecedented time as we try our best to accommodate your requests in scheduling your appointments.
How do I get in touch with your staff or doctors during this period?
Our usual lines of communication remain active, so feel free to reach out to us via WhatsApp,email, SMS or social media platforms such as FaceBook and Instagram.
Our email address is firstname.lastname@example.org or email@example.com. Our mobile phone is +65-8223-0609 or +65-91091574.
What about my treatment programs and prepaid treatments?
We will extend all existing programs and prepaid treatments equivalent to the duration of this period of heightened restrictions automatically. There is no action required on your end.